Privacy Policy
Last updated: October 7, 2026
Introduction to Privacy at Westace Casino
Picture a platform where the thrill of the sportsbook meets the sparkle of a casino floor, yet your privacy remains front and center. Westace Casino combines sportsbook energy with casino depth, and our privacy practices are designed to protect that player journey. Licensed by Curaçao eGaming (Licence No. 8048/JAZ-2021-157) and established in 2025, we support both fiat and cryptocurrency payments and a loyalty system where Coins transform gameplay into tangible rewards.
Whether you play a live dealer table, spin across our 13,000+ games, or place a bet in the sportsbook, we collect and process data to make each session smooth, safe, and rewarding. This page outlines how we collect, use, protect and retain data, and how you can exercise control over your information.
What We Collect
We gather identity and contact information to create accounts and to keep fraud at bay. Typical items include name, date of birth, email, and phone number, plus documentation for identity verification when required. This information ensures eligibility to play and helps prevent underage gambling.
Gameplay and transactional data are collected continuously. Bet slips, game rounds, win/loss records, Coins earned, and Rewards Shop exchanges are logged to manage accounts, resolve disputes, and operate the VIP programme. Financial details are captured to process deposits and withdrawals with partners such as Visa/Mastercard, bank transfer providers, and e-wallets, as well as supported cryptocurrencies including USDT, BTC, BCH, LTC, ETH, XRP and USDC.
Why We Collect Data
Data powers secure account access, payment processing and fair play monitoring. We use information to authenticate users, apply wagering rules like the x35 requirement on welcome offers such as 400% up to £15,000 plus 400 Free Spins, and to enable responsible gaming interventions when patterns suggest risk.
Operational analytics also help us deliver the best mobile experience and enhance our dedicated app. Device data, IP addresses and technical metrics allow us to tune performance, fix bugs quickly, and reduce latency for fast-paced sports betting and live casino interactions.
How We Share Data
We share personal data only with trusted service providers who need it to perform services on our behalf. Payment processors, identity verification specialists, game providers, and fraud prevention vendors receive the minimum data necessary and are contractually required to follow strict security rules.
Legal obligations may require disclosure to regulators or law enforcement. When you request crypto withdrawals, blockchain gateways and custodians are engaged to move funds; these providers must process transaction-related data to complete the transfer. Payment timelines vary: crypto withdrawals can be completed within hours after approval; PayPal/Skrill/Neteller within 24 hours; Visa/Mastercard 1–3 business days; bank transfer 3–5 business days.
Cookies and Tracking
Cookies and similar technologies help personalise your experience and remember preferences across sessions. Analytical cookies inform product decisions and help measure the effectiveness of promotions and loyalty features. We use tracking only to the extent necessary and in compliance with consent requirements where applicable.
You can manage cookie preferences in your browser and via in-platform controls. Disabling certain cookies may affect functionality such as persistent login, tailored promotions or session stability in our mobile app.
Security Measures
Protecting player data is non-negotiable. Westace employs encryption, secure authentication, role-based access controls and continual monitoring to guard against unauthorized access. Security assessments and vulnerability scans are routine to keep systems resilient against evolving threats.
In the unlikely event of a security incident affecting personal data, we will notify affected users and the appropriate authorities as required by law, describe the incident and the steps taken, and offer guidance to mitigate risk.
Data Retention and Deletion
We retain data only as long as necessary to meet legal, regulatory and operational obligations. Financial transaction histories, KYC records and loyalty entitlements are retained to satisfy anti-money laundering requirements, resolve disputes and maintain fair play records. Where law requires a specific retention period, we follow that timeframe.
You can request deletion of your account and personal information subject to legal and regulatory exceptions. If deletion is permitted, we will remove personal identifiers and keep only anonymized data for legitimate business analytics.
Your Rights and How to Contact Us
Under applicable data protection laws, you may request access, rectification, erasure, restriction, portability, or object to processing. Consent-based processing can be withdrawn at any time. We verify identity before fulfilling requests to protect accounts from unauthorized access.
For account-level actions and privacy requests, contact customer support via your account portal. For general information about Westace and to return to our main hub, visit our homepage here. If you are in the European Economic Area and believe your rights have been breached, you have the right to lodge a complaint with your supervisory authority.
Privacy for Sports Bettors Crossing Into Casino
We understand sports bettors value quick access and mobile convenience. When a bettor crosses into casino play, we maintain unified account data so loyalty points, Coins and betting histories flow seamlessly between verticals. That integration improves personalization while preserving strict controls over sensitive payment and identity data.
Our loyalty gamification uses non-sensitive play metrics to allocate Coins and Rewards Shop items. Those mechanics are designed to be transparent, auditable and reversible in the event of disputes, while keeping personal identifiers protected.